All of Manchester Arena's access information can be found in this section of our website, or in the downloadable guide in the link below.
Your Guide To A Great Visit
To book tickets please contact our Accessibility Team on 0161 950 5229 (10.00am – 5.00pm Mon - Fri, 10.00am - 4.00pm on Saturdays, excluding Bank Holidays) or visit the box office in person. Please note that the accessibility line will be open at 9am for onsales. When purchasing tickets please discuss your accessibility requirements and whether you require a free personal assistant ticket. Tickets are subject to booking fees and a venue facility fee of 55p per ticket. The venue facility fee of 55p per ticket is now in place to cover the increased property rates introduced by central government in 2017.
Free tickets for Personal Assistants - New Scheme from 1st June 2016
Manchester Arena is working to ensure that the allocation of personal assistant tickets is a fair process and that all tickets are only available for those individuals who would be unable to attend an event without the support of another person. In order to do this we are implementing a new policy whereby individuals booking tickets through our accessible ticket line will now be required to submit a completed access form and supporting evidence before any ticket can be processed. This will be strictly enforced for new bookings made on or after 1st June 2016.
To register for your personal assistant ticket for an event please fill out and return our Access Scheme Form with your supporting evidence by post to Manchester Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR or via email to firstname.lastname@example.org.
For more information please visit the Access Scheme Information page
If you would like to speak to us about booking accessible tickets, getting to the venue, our access facilities, or if you require any further information, please contact our Accessibility Team.
Please send an email to email@example.com. Make sure to include information in the subject line of your message.
You can call the Accessibility Team on 0161 950 5229. A text relay service is available via www.ngts.org.uk.
You can also stop by our box office and speak to us in person.
Write to us
Our postal address is Manchester Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR.
Office hours are 10.00am – 5.00pm Mon - Fri, 10.00am - 4.00pm on Saturdays (excluding Bank Holidays). Please note the accessibility line will open at 9am for onsales only.