We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy.

Venue Facilities

Facilities

Manchester Arena provides the following facilities to assist customers with access requirements:

Disabled parking is available at an onsite NCP Car Park (please note that this is not operated by the venue)

Lift access within both the NCP car park and Victoria Station allows access to our Box Office and City Room entrance. Lift access to the right of the Hunts Bank steps allows access to our Hunts Bank entrance

A box office window with a lowered counter and loop system

Concession stands with lowered counters

Designated seating areas within the venue for wheelchair users, or those with walking difficulties, and their personal assistants

A hearing loop system within the arena bowl. Please speak to the Accessibility Team for more details on booking tickets in this area.

‘House’ wheelchairs are available if required. Our stewards will also provide assistance help customers reach their seats. We recommend that customers use the Hunts Bank entrance and go to the Customer Service (Tickets and Info) desk to make use of this service.

The Customer Service (Tickets and Info) desk is located on our concourse next to the Hunts Bank entrance should any customers require any further assistance once in the venue.

Assistance dogs are welcome at the Manchester Arena. If you would like to bring an assistance dog to the venue, please contact us in advance so we can make additional arrangements to care for your dog during the event. Please email us at enquiries@manchester-arena.com.

 

Toilets

There are a number of accessible toilets situated within the venue with three unisex toilets fitted with radar locks. Two are located on the concourse at Block 112 and Block 122. The third is located by the bar area on the floor. If you require a radar key please speak to our Customer Services desk at our Hunts Bank entrance or a member of our stewarding team stood by the toilets.

Additionally there is at least one wheelchair accessible toilet in each set of toilet facilities (three female sets, three male). These are located on the concourse opposite Blocks 122, 116 and 110.