Following the UK Government advice in relation to non-essential social contact, we are liaising with promoters and event organisers to reschedule our events calendar. Further information here
We're doing all we can to keep you safe at our venue. Please remember we do not permit backpacks of any size or large bags and you will be screened upon arrival. Read more about our safety policy.


All of Manchester Arena's access information can be found in this section of our website, or in the downloadable guide in the link below.

Your Guide To A Great Visit

Booking Tickets

Following the Government's advice we are not able to provide our normal customer service telephone service. 

Customers are advised to email [email protected] but please be aware that we are currently receiving an unprecedented volume of messages and it will take longer than normal for us to reply. We appreciate your patience and understanding at this time.

To book tickets please contact our Accessibility Team on 0161 950 5229. When purchasing tickets please discuss your accessibility requirements and whether you require a free personal assistant ticket. Tickets are subject to booking fees and a venue facility fee of 55p per ticket. The venue facility fee of 55p per ticket is now in place. Any shows going on sale after Wednesday 30 August 2017 a venue facility fee of £1.20 will be charged per ticket.  

The venue facility fee covers the increased property rates introduced by central government in 2017 and the extensive security measures added for public safety.

Free tickets for Personal Assistants - New Scheme from 1st June 2016

Manchester Arena is working to ensure that the allocation of personal assistant tickets is a fair process and that all tickets are only available for those individuals who would be unable to attend an event without the support of another person. In order to do this we are implementing a new policy whereby individuals booking tickets through our accessible ticket line will now be required to submit a completed access form and supporting evidence before any ticket can be processed, this will be strictly enforced for new bookings. 

To register for your personal assistant ticket for an event please fill out and return our Access Scheme Form with your supporting evidence by post to Manchester Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR or via email to [email protected].


For more information please visit the Access Scheme Information page

 Contact Details

If you would like to contact us about booking accessible tickets, getting to the venue, our access facilities, or if you require any further information, please contact our Accessibility Team. We will do our best to respond to enquiries however please note that we have a significantly reduced capacity whilst our staff are in lockdown.

By email
Please send an email to [email protected]. Make sure to include information in the subject line of your message.

Write to us

Our postal address is Manchester Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR.

Office hours are 9.00am – 5.00pm Mon - Fri, 10.00am - 4.00pm on Saturdays (excluding Bank Holidays). Please note that we can only take bookings for on sales at the specific time the event goes on sale.


Your feedback is welcomed so please get in touch via email at [email protected]