We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks of any size or large bags and you will be screened upon arrival. Read more about our safety policy.


All of Manchester Arena's access information can be found in this section of our website, or in the downloadable guide in the link below.

Your Guide To A Great Visit

Booking Tickets

To book tickets please contact our Accessibility Team on 0161 950 5229. When purchasing tickets please discuss your accessibility requirements and whether you require a free personal assistant ticket. Tickets are subject to booking fees and a venue facility fee of 55p per ticket. The venue facility fee of 55p per ticket is now in place. Any shows going on sale after Wednesday 30 August 2017 a venue facility fee of £1.20 will be charged per ticket.  

The venue facility fee covers the increased property rates introduced by central government in 2017 and the extensive security measures added for public safety.

Free tickets for Personal Assistants - New Scheme from 1st June 2016

Manchester Arena is working to ensure that the allocation of personal assistant tickets is a fair process and that all tickets are only available for those individuals who would be unable to attend an event without the support of another person. In order to do this we are implementing a new policy whereby individuals booking tickets through our accessible ticket line will now be required to submit a completed access form and supporting evidence before any ticket can be processed, this will be strictly enforced for new bookings. 

To register for your personal assistant ticket for an event please fill out and return our Access Scheme Form with your supporting evidence by post to Manchester Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR or via email to [email protected].


For more information please visit the Access Scheme Information page

 Contact Details

If you would like to speak to us about booking accessible tickets, getting to the venue, our access facilities, or if you require any further information, please contact our Accessibility Team.

By email
Please send an email to [email protected]. Make sure to include information in the subject line of your message.

By phone
You can call the Accessibility Team on 0161 950 5229. A text relay service is available via www.ngts.org.uk.

Write to us
Our postal address is Manchester Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR.

Office hours are 9.00am – 5.00pm Mon - Fri, 10.00am - 4.00pm on Saturdays (excluding Bank Holidays). Please note that we can only take bookings for on sales at the specific time the event goes on sale.


Feedback on access issues is welcomed. Please contact our accessibility team via email at [email protected]