Following the UK Government advice in relation to non-essential social contact, we are liaising with promoters and event organisers to reschedule our events calendar. Further information here
We're doing all we can to keep you safe at our venue. Please remember we do not permit backpacks of any size or large bags and you will be screened upon arrival. Read more about our safety policy.

Other Accessibility Information

Customers with Medical and Dietary Requirements

If you have any medical requirements, please contact our accessibility team in advance of your visit via email at [email protected].

We have a food and beverage policy that does not allow food and drink to be brought into the arena. However we can make allowances in exceptional circumstances. If you have specific dietary requirements please contact our Accessibility Team in advance of your visit for further advice. Get in touch via email at [email protected]

Medical assistance is available at the venue for every event. Please contact any member of the stewarding staff if you require medical assistance or advice.


Access to Performance

If you have any specific requests for performances such as use of our Hearing Loop, British Sign Language Interpretation and Captioning please contact our Accessibility team via email at [email protected]

To allow us to make any reasonable adjustments to provide any additional services please allow us 4 weeks’ notice prior to the event date.


Assistance Dogs

Registered Assistance dogs are welcome at Manchester Arena. We would highly recommend that you contact us in advance of your visit to discuss any requirements you or your dog may have.


For your safety, and for those around you, we do not allow people using crutches and/or walking aids onto a standing floor. This is because, even though your friends around you could help to look after you, crowd movement on the floor is unpredictable. If you have booked a standing ticket we will always endeavour to find you an accessible position within the Arena so that you can still come to the concert. Please contact our Accessibility Team to discuss your requirements.

Flashing Lights and Strobes

Most shows have some form of flashing lighting. Signage is displayed around the concourse to advise people if lasers or strobes will be in use. The show’s lighting is determined by the production team and Arena staff do not always receive details of this in advance of the performance. Please note that it is highly unlikely that show’s lighting will be changed or adapted upon request. 


Floor Seating:
All floor seats can be accessed using one of the arena lifts.

Lower Tier (Block 101 and above):
The first raised tier of seating in the lower tier does not have a handrail after Row X (10 steps down). All accessible bays for wheelchair users are located within the lower tier.

Upper Tier (Block 201 and above):

The second raised tier of seating requires the negotiation of steep steps and so may not be suitable for customers with vertigo or those with mobility problems. There is a central handrail located within this tier. Seating at the front of the upper tier is 35ft (10m) from the ground, rising to 70ft (20m) at the rear. 

If you require any advice on what seats to book please contact our Accessibility Team via email at [email protected]

Prohibited Items

Please note that for security reasons certain items are not permitted into the venue. Please read 'What items are not allowed into the arena' on the ‘Your Visit’ page for further information.

Upcoming Events List

Please visit the Events page for more information on our upcoming shows. If you would like a hard copy or an alternative format we can email or post this out to you. Please contact our Accessibility Team for more information via email at [email protected]


Feedback on access issues is welcomed. Please contact our accessibility team via email at [email protected]

 Attitude is Everything Mystery Shopping

The Attitude is Everything Charter of Best Practice encourages live venue promoters to publicly show their commitment to improving access, and is assessed by a nationwide team of Mystery Shoppers.

To become a Mystery Shopper, you can either register online  or [email protected] to request the forms and more information.